Case Studies/STATESVILLE, NC · NEW PRACTICE
New-practice credentialing
Credentialing a new practice from zero.
Dr. Nego Roberts, DMD opened RelyOn Smiles Dental in Statesville to serve Iredell and the surrounding counties. A brand-new practice has to be in-network before insured patients can walk in — so ZenHub took credentialing end to end, in the order that gets the practice paid fastest.
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Dr. Nego Roberts, DMD — Owner, RelyOn Smiles Dental
What we did
Credentialing, done in the right order.
For a new practice the sequence matters as much as the paperwork — you credential the payers that bring patients first, not alphabetically.
Zip-code payer analysis
Before filing a single application, we analyzed the plans patients around Statesville and Iredell County actually carry, and ranked the payers by which would bring the most patients to a new practice — so credentialing effort went where it pays off first.
VA, UHC Medicare & commercial enrollment
We enrolled the practice with VA and UnitedHealthcare Medicare through Dental Hub, and filed commercial applications with the priority payers — maintaining CAQH and every document each payer required.
Fee negotiation & portal setup
We negotiated fee schedules where there was room, and set up each payer portal so claims, eligibility, and remittances flow from the first patient — not weeks after the doors open.
A new practice, ready to bill on day one.
Credentialing is the gate every new practice has to clear before insurance revenue can start. By sequencing enrollment around the payers that bring Statesville patients — and standing up the portals as each one clears — RelyOn Smiles opens already able to verify, file, and get paid, instead of discovering the paperwork gap after the first insured patient sits down.
Results
A new practice, ready to get paid.
RelyOn Smiles is a brand-new practice mid-onboarding. The work shown here is credentialing and payer setup; verification, billing, and AR follow as the practice opens its doors.
From the practice
Credentialing, off the owner's plate.
Dr. Nego Roberts opened RelyOn Smiles in Statesville. ZenHub handled credentialing and payer setup so the practice could bill from day one.
"Opening a new practice, credentialing felt like the thing most likely to hold us up. ZenHub took it end to end — they worked out which payers actually mattered for our patients in Statesville, handled the credentialing and payer enrollments, and set up the portals so we could bill from day one. It let us focus on opening our doors."
Dr. Nego Roberts, DMD — Owner, RelyOn Smiles Dental · Statesville, NCReady when you are
Opening a practice, or bringing on a provider?
Book a call. We'll map the payers worth credentialing first for your ZIP code — and handle the enrollment end to end.
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