Case Studies/OKLAHOMA CITY, OK
Full revenue cycle
The whole revenue cycle, minus the phones.
Dr. Venkata Digumarthi, DDS and Dr. Anusha Koneru, DDS run Dental Express OKC in Oklahoma City. They chose to keep patient calls, confirmations, and recare in-house — and handed ZenHub everything else in the revenue cycle.
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Dr. Anusha Koneru, DDS — Dental Express OKC
What we run
Everything but the front-desk phone.
A clean split: the practice owns the patient conversations; ZenHub owns the back office that gets those patients paid for.
Eligibility & benefits
Every patient verified ahead of the visit — eligibility, benefits, maximums, and history entered in the PMS before chair time, so the front desk never improvises at check-in.
Claims, posting & aging
Same-day claim submission, payment posting, denial management and appeals, and aging worked every business day so receivables never drift past 30.
SoonerCare & commercial
Oklahoma's SoonerCare dental plans and commercial payers kept credentialed and current, with CAQH and payer portals maintained.
Where the line sits.
Dental Express OKC handles all patient communication — scheduling, confirmations, and recare stay with their team. ZenHub handles verification, billing, AR, and credentialing. One channel manager coordinates across the two so nothing falls in the gap between the phone and the claim.
Results
A back office that runs itself.
Dental Express OKC keeps patient communication in-house while ZenHub runs the revenue cycle behind it. Typical results across the practices we operate for: 98%+ clean claims and AR kept under 30 days — shown from real reports on request.
From the practice
A full back office, without the hiring.
Dr. Digumarthi and Dr. Koneru kept patient calls in-house and handed ZenHub the rest of the revenue cycle.
"We wanted to keep our patient calls in-house but hand off the rest of the revenue cycle. ZenHub runs our verification, billing, AR, and credentialing without us having to think about it, and there's one person we can reach whenever we need something. It's like having a full back office without the hiring."
"Since ZenHub took over verification and billing, our front desk isn't buried in insurance work anymore. Claims go out clean, the aging actually gets worked, and we always know who to call. It's made the whole practice run smoother."
Dr. Anusha Koneru, DDS — Dental Express OKC · Oklahoma City, OKReady when you are
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