Everything you might want to know.

Every account is run by a dedicated channel manager — your single point of contact — with a team of specialists behind them (verification, billing, AR, credentialing, scheduling), each trained exclusively on U.S. dental workflows and fully HIPAA-trained. The channel manager routes the work and answers for getting it done. We walk through exactly how it works, and who does what, on the call.

ZenHub was founded in April 2025. The underlying methodology has been pressure-tested inside Dr. Karuna Peravali's practice in Frisco, TX since 2017.

Kishore is the founder. He spent years as a technical cloud architect before stepping into his wife's dental practice in 2017 and learning front office operations by doing them. Every ZenHub workflow exists because he built it there first.

Full front desk operations and revenue cycle: insurance verification, scheduling, confirmations, recall, treatment plan follow-up, claim submission, payment posting, AR follow-up, denial management, and pre-authorizations. A dedicated pooled team covering your front desk and revenue cycle, with a channel manager as your single point of contact.

Yes — both pillars in one engagement. Most vendors do one or the other. We do both because the handoffs between front desk and billing are where money usually leaks.

Yes. Many of our clients layer us on top of an existing in-house coordinator — we handle overflow, AR, and back-office work while they continue doing in-office patient interactions.

Yes — initial credentialing, re-credentialing, CAQH maintenance, fee negotiation, EFT/ERA enrollment, and weekly status tracking. Credentialing runs as a separate add-on, scoped to the providers and payers you need handled — it isn't part of the core front-desk and revenue-cycle coverage.

No. Onboarding is included. We need about two weeks to get fully operational — software access, workflow review, insurance contract audit. No charge for that.

Yes. 30 days written notice. No penalties, no clawbacks, no early-termination fees.

Your flat monthly rate is scoped to the services and volume you bring on at onboarding — agreed upfront, with no per-claim charge and no percentage-of-collections surprises. If your volume grows consistently, we bring it back to you with the numbers and adjust the scope together, never by surprise.

Yes. Multi-location groups are scoped across all sites as one engagement, priced on the combined scope rather than per location. Contact us for a specific quote.

Two weeks. Week 1: setup and access. Week 1–2: shadow your current process and calibrate workflows. Week 2: live coverage begins.

Software login to your PMS, phone system access if you want us routing calls, visibility into your insurance contracts, and about 2–3 hours of your time across the two weeks.

No. We run in parallel during Week 1–2 — your existing process continues while we calibrate. Live coverage starts when we're ready to take over, not before.

You provide user credentials. Most cloud PMS systems (Open Dental, Curve Dental, Carestream) are immediate. Server-based systems (Dentrix, Eaglesoft) typically require a secure remote session — we set that up during Week 1.

Every specialist is HIPAA-trained and works under encrypted, audit-logged systems. Role-based access controls mean each team member only sees the data they need. No PHI is stored outside your secure systems — we work inside your PMS, not in parallel spreadsheets. A signed BAA is part of standard onboarding.

Yes. A signed Business Associate Agreement is part of standard onboarding. Available on request before signing.

Whatever's needed to complete the work: patient demographics, insurance information, treatment plans, EOBs, payment records. We do not access clinical chart notes or imaging unless explicitly required for medical billing.

Nothing. Your data stays in your PMS — we work inside your systems, so there's nothing to "return." We revoke our access on the cancellation date.

We target a 95%+ net collection rate on submitted claims. Our origin practice has maintained this. We'll show you the actual aging reports on the first call.

Daily follow-up discipline. Every aged claim is worked on a fixed schedule, not "when we get to it." Denials are triaged the day they arrive and appeals filed within 7 days.

AR aging buckets, collection rate, denial rate, verification completion rate. We share these metrics in monthly reports and don't massage them.

Weekly written summary, monthly AR aging and collection rate report, and a quarterly review of recurring denial patterns. Anything urgent gets flagged in real time via your channel manager.