Case Studies/Albuquerque, NM
Arms-length client
Verification and back-office support — without adding headcount.
A single-location general practice in Albuquerque, NM. ZenHub runs instant verifications, 48-hour pre-visit planning with treatment plans, and a dedicated back-office team the practice can reach any time.
Visit Dr. Dental NM →
Dr. Suneel Namburi, DMD — Owner, Dr. Dental NM
What ZenHub runs
Three workflows that changed how the practice operates.
Built for a single-location general practice that needed speed on urgent cases and discipline on scheduled ones.
Instant verifications & treatment plans
When a patient needs to be seen today or benefits have to be confirmed on short notice, ZenHub runs the verification immediately and sends the treatment plan back to the practice — ready before the patient sits down. No waiting at the front desk while someone finds a payer portal login.
Pre-visit verification & planning
Every scheduled patient is verified two days out. Benefits are entered, coverage is confirmed, and treatment plans are prepared and sent to the practice before the visit — so the front desk walks in knowing exactly what the plan covers instead of improvising at check-in.
Dedicated back-office support
ZenHub runs a back-office team behind this practice — not a shared queue, not a ticket system. Constant support for verifications, treatment plan questions, payer follow-ups, and anything the front desk needs, all the time. The practice is never operating alone.
Scheduled visits planned. Urgent cases handled. Support always available.
The 48-hour workflow handles the schedule. The instant workflow handles everything else. The back-office team connects both — so whether it's a patient two days out or a walk-in this afternoon, the practice has verified benefits and a treatment plan in hand, and someone to call when something doesn't add up.
Results
What the practice runs on now.
The workflows above are live today. Hard metrics are tracked internally and shared on sales calls.
From the practice
What it's like working with a team behind you.
Dr. Namburi's team at Dr. Dental NM runs the front office day to day. ZenHub handles verification, treatment planning, and back-office support behind them.
"When a walk-in needs an instant verification, it comes back the same day — treatment plan included. Every scheduled patient is verified two days out, so my front desk isn't scrambling at check-in. And whenever we have a question, someone answers. We're not running the back office alone anymore, and that shows up in how smooth the day runs."
Dr. Suneel Namburi, DMD — Owner, Dr. Dental NM · Albuquerque, NMReady when you are
Want this setup in your practice?
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